Michelle - Software Developer with 5 years in web application development

Used extensively in developing interactive client-side web applications.

Built and maintained components for dynamic web interfaces.

Coordinated project tasks, schedules, and deliverables across teams.

Participated in Scrum processes to streamline development workflows.

Provided efficient customer assistance via chat and phone, resolving account issues with a 95% first-contact resolution rate and ensuring timely, accurate support., Created detailed, accurate annotations of customer interactions, improving follow-up efficiency and ensuring clear documentation for future reference.

Handling inbound calls to assist customers with account inquiries, billing, and service issues., Troubleshooting technical problems related to cable, internet, and phone services., Processing service requests, plan upgrades, and cancellations.