Michael - Customer Service Specialist at Clario Pharma

Expert in providing technical and client support across healthcare, technology, and government sectors, ensuring high customer satisfaction.

Proficient in effective communication, conflict resolution, and client engagement in multilingual environments.

Skilled in resolving technical issues using tools like SAP, Workday, and CRM systems, ensuring minimal downtime for clients.

Capable of creating detailed reports and analyzing data to improve service delivery and client insights.

Delivered support to clients in Medical Imaging and Clinical Project Management within a pharmaceutical and CRO environment., Handled customer requests, case follow-ups, and technical issue resolution., Partnered with HRIS and Operations teams to provide Workday user support and training., Prepared weekly and monthly client service reports for senior leadership., Trained new team members on company-specific policies and customer support processes.

Assisted internal and external customers with technical products, sales, and marketing services., Delivered multichannel support (email, phone, tickets, live chat)., Assessed client requirements and implemented effective solutions.

Managed customer requests for government contract projects (ICE, DHS, IRS)., Maintained constant communication with clients to provide updates and resolve inquiries., Developed service reports and client feedback analyses to improve processes., Acted as liaison between clients and technical teams to ensure service quality.