Dedicated healthcare professional with extensive experience in patient coordination, front office operations, and EHR systems, committed to delivering exceptional patient service and operational efficiency.
Expertise in managing patient referrals, scheduling, and ensuring smooth patient flow across healthcare settings.
Proficient in EPIC, NextGen, and other EHR platforms to optimize patient data management and retrieval.
Strong ability to communicate effectively and multitask in fast-paced healthcare environments.
Skilled in scheduling, records management, and front desk operations to enhance clinic efficiency.
Current Employer
Lead front office operations ensuring smooth workflow service excellence and in call center. Coordinate new patient referrals, FOAM/ablation scheduling. Manage records retrieval, PowerShare uploads, patient check-in/out processes. Handle copay procedure cost collections accuracy. Schedule follow up appointments/ telehealth visits. Maintain accurate patient intake when scheduling
Panorama Orthopedics & Spine Center
Greeted patients verified insurance information within EPIC system. Scheduled appointments for 30 physicians across five centers handling 100+ calls daily. Utilized EPIC/Dash/Nextgen systems for EHR managed Avaya phone systems
Central Florida Hearing Service
Scheduled audiology appointments using Hearform software. Managed payments, faxing reports, maintained communication referring offices
Schryver Medical LLC
Handled lab accessioning specimen data entry into Copia system. Prepared billing requisitions maintained STAT board for timely results. Generated daily Excel reports pivot tables for performance tracking
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Solid knowledge of medical and dental terminology supporting accurate documentation and communication.
