Maylene - Customer Support & Virtual Assistance with 5+ years experience in service industry

Delivered customer support via phone, email, chat, and text, ensuring excellent service.

Provided troubleshooting and technical assistance to device users and business partners.

Performed administrative tasks to support smooth business operations remotely.

Handled customer complaints and cancellations, turning potential churn into retention.

Responded to customer inquiries via phone, email, chat and text, ensuring timely and accurate communication., Assisted with minimal inbound and outbound calls., Managed Administrative tasks to ensure smooth bookings, operations and contracts., Maintained professionalism and efficiency while...

Provide expert Technical support to Samsung US Business partners., Delivered step-by-step troubleshooting to resolve device issues efficiently., Consistently achieved high first-call resolution and customer satisfaction ratings.

Prevented customer churn by offering loyalty options and personalized plans., Met and exceeded monthly quotas, driving revenue growth., Recognized for strong negotiation skills and ability to turn cancellations into continued service.

Assisted customers with order tracking, refunds and replacements., Ensured accurate and timely resolution of issue in a high-volume environment., Delivered exceptional customer care, contributing to positive brand reputation.