Dedicated customer service representative and experienced English teacher with over 10 years in call centers, teaching, and training roles, proficient in handling diverse customer interactions and classroom settings.
Provided customer support for diverse clients in call center environments, resolving issues and ensuring customer satisfaction.
Designed and delivered English language courses online and in-person, adapting methodologies for different learner needs.
Effectively communicated with clients and students from various cultural backgrounds, including North America and Asia.
Experience in training ESL teachers and facilitating onboarding for foreign educators in the Asian market.
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Utilized English as a second language methodology to teach students from diverse parts of the world.
