A versatile professional with over a decade of experience in sales, customer service, and administrative roles across the BPO and online platforms. Skilled in client engagement, lead generation, and utilizing CRM tools to enhance customer interactions and sales performance.
Utilized CRM tools and sales techniques to support client relationships and close deals.
Handled inbound and outbound inquiries, providing effective resolution and support.
Conducted outreach via cold calling and online platforms to generate leads and support sales efforts.
Provided scheduling, report coordination, and communication support to teams and management.
Agents Only
Provided sales support and client engagement as an independent contractor., Handled customer inquiries and closed deals through online platforms.
Acquire BPO
Conducted B2B outreach to generate leads and support business clients., Managed client accounts and exceeded sales targets consistently.
Chatting/Dating Site
Managed client communications through online platforms., Maintained high engagement rates and customer satisfaction.
TELUS International
Delivered sales support and handled customer accounts effectively., Assisted in upselling and cross-selling products to clients.
Hotel and Restaurant Services
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Proficient in HubSpot, Salesforce, Zendesk, VICIdial, Twilio, and GHL for sales and support operations.
Connexnet
Handled client sales accounts as a remote contractor., Assisted with lead generation and customer support.
Conduit Global
Supported inbound and outbound customer service inquiries., Provided resolution to client concerns with efficiency.
Project Space
Handled virtual receptionist duties for multiple clients., Managed scheduling, calls, and client coordination.
Sutherland Global
Delivered outbound sales calls and met sales KPIs., Built rapport with customers to encourage repeat business.
Concentrix
Performed sales and customer support duties., Assisted clients with account management.
Fusion BPO
Provided administrative and operational support to management., Coordinated meetings, reports, and team communications.
