A dedicated customer service specialist with over a decade of experience supporting clients in telecom, travel, legal, and sales sectors. Adept at handling inquiries, technical issues, and back-office operations, ensuring customer satisfaction and smooth process flow.
Provided comprehensive assistance in billing, scheduling, and product support across various companies.
Effectively engaged with clients to gather information, resolve issues, and ensure customer satisfaction.
Handled account status verification, form data collection, and processed payments or orders.
Provided technical assistance for activation of devices and services in multiple contact center roles.
Just point USA
contacting claimants to gather their information, determine whether they qualify or not for the mass tort based on the data and submitted form
Teleperformance
providing support to employees and employers with questions regarding their salary payments
Conduent
supporting clients with everything related to cruise reservations, both before and after the cruise
HCL
supporting clients in scheduling appointments for evaluations related to job applications, promotions, or postgraduate and university specialization programs
Marketing
High school
Descubre otros profesionales con experiencia similar
Proficient in Office Suite, Internet Explorer, and Windows for daily operational tasks.
Atento Guatemala S.A
client support through order status verification, handling reshipments, returns, and credits for lost orders, providing assistance in product sales
Nearsol Guatemala
verifying account status and processing payments to restore service
TELUS INTERNATIONAL
assisting clients with inquiries regarding the new monthly billing cycle
ACT
collecting data to create accounts and new service orders for door-to-door sales representatives
EGS contact center
providing technical support to activate phone service and internet service
Allied Global contact center
providing technical support to activate phone service and internet service
