Accomplished commercial professional with extensive experience in sales, partnerships, and customer service, driving revenue growth and client satisfaction.
Applied strategic negotiation, key account management, and commercial strategy development to foster business growth.
Provided bilingual support, resolved complex issues, and maintained high customer satisfaction levels.
Developed and executed strategic business plans based on market insights to increase profitability.
Negotiated and managed strategic partnerships to strengthen market positioning.
Mers Line S.A.S.
Led a multidisciplinary sales team, consistently achieving commercial objectives and fostering strong relationships with key corporate clients., Developed and executed strategic business plans based on market insights, resulting in double-digit revenue growth and increased profitability.,...
TTEC
Delivered bilingual customer support for Verizon, maintaining a first-contact resolution rate above 90% and ensuring service excellence., Resolved complex issues with professionalism and empathy, fostering loyalty and satisfaction among high-value clients., Collaborated across departments to...
Sutherland
Provided end-to-end support for T-Mobile clients, ensuring accurate and timely issue resolution., Partnered with Operations and Technical Support teams to optimize workflows and elevate service quality., Consistently exceeded performance KPIs in productivity, quality, and customer satisfaction.
Bachelor’s Degree
High School Diploma
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