Luisa - Customer Service Specialist with diverse client support experience

Colombia, Huila Department, Colombiaen

Provided customer support in telecommunications and branding sectors, handling inquiries, complaints, and technical assistance

Managed billing, scheduling, and issue resolution for clients across multiple service areas

Publicado en CazVid

Resumen

Customer service professional experienced in client support, billing, and complaint management across telecommunications and branding sectors.

Gained experience in Pqrs (complaint management) and support for technical and administrative tasks

Customer ServiceIntermediate

Delivered support and assistance to clients in telecommunications and branding industries, ensuring customer satisfaction.

Technical SupportBeginner

Provided basic technical assistance and troubleshooting for clients in a call center environment.

Billing and SchedulingIntermediate

Handled billing issues and appointment re-scheduling for service clients.

Complaint Management (Pqrs)Intermediate

Managed and resolved customer complaints and inquiries through Pqrs processes.

Español

RAC TELEFONICO ATENTO

Febrero - julio 2016

Atención al cliente, Pqrs, Soporte técnico

EMBAJADOR DE MARCA OUTSOURCING

20/11/2023 - 01/02/2025

facturación, Pqrs, Reagendamiento de visitas

GRADO SECUNDARIA

Completed 2014

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