Luis - Operations and Management Professional with 15+ Years in Service and Customer Support

Extensive experience leading large teams, optimizing processes, and managing projects across various industries.

Proven ability to deliver high-quality customer service, manage client relationships, and ensure customer satisfaction.

Led diverse teams, conducted training, and motivated staff to achieve operational goals.

Fluent in Spanish and English, providing interpretation services and facilitating cross-cultural communication.

In charge of all that has to do with maintenance, from fixing things to getting quotes for different materials or anything that is needed for the motel.

Cold calling to sell roofing jobs to roofers and general contractors., Generated leads, provided proposals, followed up on proposals to try to close deals., Followed up on invoicing to ensure payments were made for completed jobs.

Worked as a Spanish interpreter and medical interpreter via video.

Over the phone Spanish interpreter and medical interpreter.

Taught English to 7th, 8th, and 9th grade using the AMCO method.

Assist students that enroll to learn English, answer any questions they might have and test them on the lessons they have been working on.

Managed from 150 employees to 275 employees., Led over 15 supervisors with 15 representatives each., Maintained absenteeism, tardiness, quality numbers, and AHT., Conducted daily meetings with Assistant Manager and/or General Manager.

In charge of new outbound project initiated with 4 representatives, growing to 275., Led up to 15 supervisors., Ensured call flow was followed and provided feedback.

Regulated Sprint Inbound and Outbound call project and grew headcount from 20 to 100.

Led a unit of 15 representatives, responsible for weekly client updates.

Provided customer service for phone issues, achieving top tier quality numbers.