Dedicated professional experienced in customer service, administration, and sales within hospitality, travel, and beauty sectors. Skilled in managing client interactions, bookings, and support functions to ensure seamless operations.
Delivered exceptional client support by managing inquiries, bookings, and complaint resolutions across hospitality and travel sectors.
Performed comprehensive administrative tasks including scheduling, invoicing, record keeping, and document management.
Engaged in sales activities, quotations, follow-ups, and handling tenders to support organizational revenue goals.
Coordinated flights, accommodation, transport, and related bookings using various booking and management systems.
Emcare Training Academy
Taking calls, contacting clients, welcoming students, and all visitors, administration, sales, quotations for training, booking student training with individuals and organizations, following up on invoice payments and refunds where applicable., Follow up Age Analysis for fire fighter students and...
Labella Aesthetic
Performing various Beauty treatments such as facials, massages, hair removal, tightening, cavitation, make up application
Tsamai Travel Agency
Arranging flight, conference, transport, car hire, shuttle, accommodation etc., Collecting and processing payment, using the booking system to secure the booking, preparing vouchers for the clients, keeping clients up to date with any changes, and dealing with complains or refund, advising clients...
ASR Travel Agency
Grade 12 (Matric)
Diploma in Travel and Tourism
The Safety Plus – Safety Officer
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Performed various beauty treatments including facials, massages, and make-up applications, enhancing client satisfaction.
Masai Lodge
Switchboard Duties, Minute taking, Reservations calls & transferring calls, making reservations and confirmation of reservations, collecting all travel agent /tour operator voucher and payments, make sure reservations info gets updated accordingly, amendments and cancellations, refunds,...
