Experienced customer service representative with nearly 10 years of call center experience in Mexico and the United States, skilled in providing effective support and solving customer issues.
Provided high-quality support to customers through phone and digital channels in call center environments.
Effectively communicated with diverse clients, ensuring clear understanding and issue resolution.
Worked in environments requiring cultural sensitivity and language skills, especially in the U.S. and Mexico.
Resolved customer inquiries and complaints efficiently, improving customer satisfaction.
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