Laura - Data Analyst with 5 years of expertise in financial services

Applied advanced data analysis techniques to interpret large datasets and generate insights.

Utilized SQL for querying databases to retrieve and manipulate data for reporting and analysis.

Created interactive dashboards using Tableau and Power BI for data visualization and decision support.

Performed data cleaning and preprocessing to ensure data quality for analysis and reporting.

Accounting, invoice verification, container tracking, process analysis, cargo documentation verification, communication with drivers and carriers, execution of operational audits, monitoring of container movement from origin to destination.

Customer service, manage inquiries and requests regarding billing for services, resolve billing issues, retain customers through effective solutions, promote products and services using sales techniques.

Help clients with their health insurance plans, providing personalized guidance to help them understand their coverage and available benefits, Customer support by addressing inquiries, resolving billing issues, retention by offering timely solutions.

Overseeing and coordinating all activities related to the hotel's reservations process and rates, Ensure that guest requests are handled efficiently, accurately, and promptly, Supervise the reservations team, review availability, rates, and policies, ensure compliance with service standards.