Laura - Editor en Jefe con experiencia en comunicación y gestión editorial

Amplia experiencia liderando publicaciones, coordinando equipos y asegurando coherencia temática.

Diseña e implementa campañas de comunicación que aumentan la interacción y visibilidad en redes sociales.

Manejo de bases de datos, asegurando integridad, seguridad y análisis efectivo de la información.

Fuerte capacidad para coordinar equipos multidisciplinarios y gestionar relaciones con colaboradores.

Competente en herramientas como Illustrator, InDesign y Canva para crear contenido visual atractivo.

Lead the editorial direction of Mozaik journal, ensuring thematic coherence and alignment with organizational values Coordinate contributors, editorial board members, and creative roles including Illustrator and Art Editor Manage the full editorial process from content solicitation to publication Maintain communication with the European Regional Committee and represent the journal at events

Develop and implement communications strategies, with a focus on social media engagement Research, interview, and write articles highlighting the work of congregations and ministries Analyze content performance and contribute to audience engagement strategies Strengthen organizational storytelling across digital platforms

Managed database systems ensuring data accuracy, integrity, and security Performed data entry, cleaning, and validation processes Created and implemented surveys using SurveyMonkey with advanced logic and structured data collection Managed document uploads and records in Salesforce, including legal and financial documentation Collaborated with cross-functional teams to improve data workflows Organized digital assets using Canva and other design tools

Supported programmatic work in theology, justice, advocacy, and ecumenical engagement Assisted in planning and execution of international consultations and events Managed and updated website content using WordPress Maintained and updated membership database using CiviCRM Supported financial processes including reimbursements and audit preparation Coordinated logistics including meeting materials, communications, and guest support

Entered and maintained logistics data in internal systems Reviewed and validated large datasets to ensure accuracy Processed and organized client documentation Transferred and structured data across Excel and logistics platforms Performed regular database updates and backups

Managed client relationships and served as primary point of contact Supported onboarding and training processes for new clients Analyzed customer feedback (NPS, CSAT) to identify improvement areas Collaborated with product and sales teams to address customer needs Prepared reports and materials for client meetings Supported development of case studies and customer success documentation

Provided customer support through phone, chat, and email channels Resolved customer issues and escalations efficiently Delivered accurate product and service information Maintained high-quality customer experience in a fast-paced environment

Performed data entry, document processing, and record maintenance Conducted compliance checks (KYC/AML) and supported fraud prevention processes Managed financial documentation including invoices and transaction records Collaborated with cross-functional teams to ensure operational efficiency

Generated leads and conducted outbound sales activities Presented and sold products to customers based on their needs Negotiated terms and closed sales agreements Maintained CRM records and tracked sales performance Built and maintained customer relationships