Experienced in delivering comprehensive customer support and managing high-volume financial transactions in banking, insurance, and technology sectors.
Delivered support to travel agencies, banking clients, and insurance customers.
Processed various financial and document transactions in high-volume environments.
Operated systems like LegaSuite, Citrix, and TravelBox to support daily operations.
Handled customer payments, deposits, withdrawals, and insurance sales.
Conduent de Guatemala
Customer service voice position, focused on travel agencies calls., Managed systems like: LegaSuite, Citrix, TravelBox, etc.
XEROX de Guatemala
Processing checks, ATM vouchers, payments, deposits, withdrawal and credit card vouchers., I processed up to 10,000 documents per day.
Banco Industrial
Customer service, payments, selling insurance.
Psychology
Bachelor's Degree in Science and Letters
Tercero Básico Certificate
Sixth Grade Certificate
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