Kholiwe - Customer Service Professional with 8+ years in Client Relations and Support

Proven ability to handle diverse customer needs, resolving issues professionally and maintaining high satisfaction levels.

Excellent verbal and written communication, adept at client interactions, email correspondence, and team collaboration.

Skilled in managing multiple tasks efficiently, from scheduling appointments to handling customer inquiries simultaneously.

Capable of quickly analyzing situations and providing effective solutions in fast-paced environments.

Experienced in data gathering, filing, and record-keeping to ensure organized and accessible information.

Made high volume of sales calls per day exceeding company outbound call targets.. Handled and quickly resolved customer issues regarding product sales and customer service.. Followed customer service script for uniformity in handling customer issues.. Followed up customer calls with further information or instructions when necessary.. Strived to meet and exceed call centre targets while maintaining excellent customer care.

Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.. Answered phones politely and promptly while accurately recording and confirming reservations.. Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.. Resolved customer complaints promptly, escalating larger operational concerns to management.. Cleared and reset tables with clean service ware to uphold faultless restaurant standards.. Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.. Seated guests quickly and coordinated timely service to minimise table wait times.. Performed additional tasks to keep dining room running smoothly.

Maintained safe, clean and organised classroom environment.. Maintained excellent student relationships by providing ongoing support.. Helped teachers monitor playtime activities during break times, promptly intervening and exercising behaviour management techniques.. Helped teachers plan engaging activities and create level-appropriate teaching materials.. Offered extra help and assistance to SEND students with individual classwork and group activities.. Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.. Assisted teachers to mark homework, grade exams and give feedback for 40 students.. Nurtured trusting student relationships by going extra mile to enhance ongoing support and accommodate individual needs.. Led after school clubs and extracurricular activities, keeping pupils inspired and engaged.. Devised long-term support plans for children with learning difficulties.

File customer claims for an insurance campaign.. Handle customers professionally and calmly as they call under different emotional levels.. Navigate through the system in the correct order using the right script and taking note of key words that the QA is looking out for.. Keep the call professional even when dealing with chatty, angry, devastated customers at all times.. Provide smooth and professional customer service and being empathetic with each customer.

Answer calls and resolve queries one of UK's biggest utilities company.. Arrange and book engineer appointments on the system and manually working with the dispatch team.. Working in Out of hours(OOH) emergency department I've improved on my empathy skills as I sometimes have to deliver bad news but as sensitive as I can.. Obtained the skill of remaining calm and professional when dealing with aggressive, frustrated customers.. Obtained great team player skills making sure I have my team's back to resolve customers queries as soon possible and to maintain good customer feedback.

Being the frontline of the company.. Answering phone calls and assisting guests and clients if I can't help refer them to the relevant department.. Assist with filing - arranging all property files digitally, adding all property amenities and changes that happen with in the property.. Help guests extend their stays, change the amount of guests and help guests find accommodation at our available properties.. Create tasks for all damages reported at properties and sending them to the relevant property managers.. Sending guests their mid stay clean timetable and links to extend.. Deal with guest queries, complaints and sometimes assisting with check-ins.. Answer emails and send emails, diarise important information on behalf of the co-host.. Makes reviews and ratings on previous guests and respond to reviews.. Assist with check-ins.