A dedicated professional with over a decade of experience leading construction projects, coordinating diverse teams, and delivering within scope, time, and budget. Skilled in project planning, stakeholder engagement, and resource management.
Led multiple large-scale projects from initiation to completion, managing teams, schedules, and budgets effectively.
Developed detailed construction plans and schedules, ensuring efficient resource utilization and compliance with safety standards.
Built relationships with clients, vendors, and regulatory agencies to facilitate project progress and address concerns.
Prepared and managed project budgets, tracked expenses, and implemented cost-saving measures to maximize profitability.
Honk Technologies
Managed inbound calls and digital requests for roadside assistance, including towing, flat tire changes, jump-starts, and vehicle lockouts, assessing customer needs and dispatching service providers via CRM systems to ensure timely assistance., Provided ETAs, service updates, and guidance while resolving issues, delays, and escalations, maintaining accurate documentation and high customer satisfaction.
ContactPoint 360
Managed high-volume inbound customer service and technical support calls, delivering troubleshooting guidance and ensuring first-call resolution., Scheduled and coordinated technician appointments while documenting cases accurately in CRM systems., Executed cross-selling and upselling strategies, presenting service plans, pricing, and warranty options to maximize revenue.
PayPal / Majorel S.A.S
Reviewed and verified customer documentation in compliance with KYC, AML, and internal security policies, maintaining accurate profiles., Conducted follow-ups via email to resolve pending verification cases and missing documentation., Identified fraud indicators, escalated high-risk cases, and executed account closures when required.
Master of Science
English Course
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Sutherland Global Services
Trained and coached new hires to improve job performance, service quality, and customer satisfaction., Assisted in supervising team operations, ensuring productivity, adherence to procedures, and operational efficiency., Handled bilingual inbound customer service calls, resolving inquiries, concerns, and complaints professionally., Acted as backup supervisor when needed, providing guidance, support, and real-time issue resolution for team members.
