Experienced in customer support, collections, and hospitality roles with a focus on client satisfaction and problem solving.
Applied effective communication in customer interactions across different roles.
Provided support, clarified doubts, and handled complaints in various customer-facing positions.
Collaborated with team members to achieve service goals and ensure customer satisfaction.
Resolved customer issues and offered solutions effectively during service interactions.
Concentrix
Follow up on customer requests, Update customer information, Handle complaints and provide solutions to customers, Clarify customer doubts, Offer services to customers
Bill Gosling Outsourcing
Assist customers and clarify their doubts, Collect and/or offer payment arrangements to customers, Make payments and/or transfers, Provide solutions to customer requests, Provide information to customers about services
Greet customers at the entrance, Guide customers to their table, Take order from customers, Cleaning the tables, Transport the customer's order to the table, Collect payments from customers
Bachillerato
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Demonstrated ability to learn quickly on the job and adapt to new responsibilities.
