Juliana - Welcome to CazVid!

Demonstrated experience with R.

Demonstrated experience with UNIX.

Demonstrated experience with MATHLAB.

Demonstrated experience with PCR.

Manage inbound calls from customers interested in featured products, guiding them through the purchase process and closing sales efficiently., Promote complementary items and protection plans to increase product value and boost overall sales performance., Ensure a smooth and positive purchasing experience while maintaining accurate transaction records and meeting sales targets.

Support in organizing and delivering public engagement activities focused on the biology and biodiversity of Colombia, helping them connect with native species and their conservation., Assist in logistics coordination for workshops, exhibitions, and guided activities, ensuring materials, schedules and participant needs are properly managed., Provide clear and friendly communication to diverse audiences, answering questions, giving instructions and guiding participants through hands-on activities., Work in a collaborative team to deliver high-quality experiences that strengthen community engagement and satisfaction.

Provided technical support and customer service in both English and Spanish, resolving queries and technical issues effectively and maintaining good satisfaction levels., Recorded and documented all customer interactions, ensuring proper follow-up and complete resolution of reported issues.