Experienced in content moderation, data analysis, and technical support across digital platforms and medical devices. Fluent in four languages, with a proven track record of enhancing platform safety, compliance, and user support in international settings.
Expertise in moderating digital content and analyzing data trends to maintain platform safety.
Proficient in providing technical assistance across medical devices and digital platforms in multiple languages.
Fluent in English, Spanish, Portuguese, and French, facilitating effective cross-cultural communication.
Skilled in designing and leading training programs for diverse teams in digital and technical environments.
Teleperformance
Lead training and development processes for moderation teams in trilingual campaigns.. Execute data analysis to identify content trends and ensure compliance with platform safety policies.. Monitor quality and productivity metrics, ensuring the continuous improvement of the moderation team.
Activos SAS
Provide specialized Tier 1 and Tier 2 technical support for medical diabetes device users in international markets.. Perform technical translation of medical documents from English to Portuguese, ensuring terminological accuracy.. Manage critical incidents following strict safety protocols and health regulations.
Teleperformance
Ensure community safety through proactive material review across various digital platforms.
IGT Solutions
Delivered high-tier, real-time technical and operational support in English, Spanish, and Portuguese across multiple platforms, including live chat, email, and voice channels.. Managed and resolved complex, high-priority issues for VIP corporate clients and international guests, guaranteeing immediate troubleshooting and a luxury-standard service level agreement (SLA) fulfillment.. Utilized advanced Global Distribution Systems (GDS), CRM tools, and internal ticketing platforms to diagnose booking anomalies, process high-value transactions, and streamline cross-border operations.
Bachelor of Science in Nursing (Basic Cycle)
High School Diploma
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Experienced in managing technical queues and ensuring system compliance for major digital infrastructures.
Teleperformance
Managed and resolved high-volume technical queues and ticket flows for a major global digital infrastructure (Meta), ensuring platform integrity and system compliance.. Consistently met and exceeded strict SLA targets, maintaining a 98%+ accuracy rate in troubleshooting, data analysis, and policy enforcement under high-pressure environments.. Utilized advanced internal Content Management Systems (CMS) and proprietary platform tools to diagnose, categorize, and document complex system anomalies and user-reported incidents.
