Detail-oriented professional with expertise in data accuracy, customer service, and interpretation. Proven ability to improve operational processes and communicate effectively in fast-paced environments.
Expertise in maintaining accurate and complete customer and billing data across multiple systems.
Skilled in professional, clear communication in both English and Spanish, including interpretation and written support.
Ensures adherence to security and operational protocols in banking, billing, and customer service.
Experienced in managing customer inquiries, resolving issues, and providing support via chat and phone.
ResultsCX
Managed and updated customer account records across multiple internal systems, ensuring data accuracy and completeness.. Reviewed billing information and submitted exception requests with high attention to detail and compliance standards.. Maintained 95–100% quality evaluation scores while consistently meeting productivity targets in high-volume environments.. Identified and resolved account discrepancies by verifying information and ensuring proper documentation for follow-up actions.. Translated complex policies, plan benefits, and cost structures into clear and easy-to-understand explanations for clients.
LLS
Provided real-time English–Spanish interpretation for medical, emergency, and public service calls.. Ensured accurate and neutral communication in fast-paced, high-pressure situations.. Supported 911 operators, healthcare providers, schools, and government agencies during urgent and routine interactions.
ContactPoint 360
Verified customer identity and account information in compliance with banking security protocols.. Reviewed transactions and account activity to identify discrepancies and ensure accuracy.. Processed account updates, card requests, and service modifications following strict regulatory guidelines.. Assisted in resolving account-related issues while maintaining detailed and accurate documentation.. Managed high-volume interactions while meeting performance and quality standards.
Bachelor's in Primary Education
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