Results-driven marketing leader with over a decade of experience developing impactful marketing initiatives, leading teams, and managing brand growth.
Designed and implemented digital campaigns utilizing SEO, SEM, and social media platforms.
Led rebranding efforts, ensuring consistency across marketing materials and channels.
Supervised and mentored a marketing team, promoting professional growth and project success.
Conducted consumer research and competitive analysis to inform marketing strategies.
The Functionary MX
Virtual assisting VIP customers of a major top notch appliance store in the States., Coordinated purchases, delivery and maintenance of such appliances until they got full customer’s approval., Scheduled tech visits along with Manufacturers and Ferguson so that they would meet customer’s needs and got taken care as soon as possible., Upsold multiple products Ferguson would offer along with the appliances’ purchases, such as Service Contracts, Warranty Extensions and Protection Plans according to each customer’s needs.
Alorica
In charge of setting appointments for a well-known Real Estate company., Selling value of homes in order to get potential buyers and renters., Interpreting for one of the major Interpreter Line firms in the US, exclusively as medical interpretation.
Teleperformance
Been part of the VIP Customer Service Dpt. of the most important Cable/Internet/Phone Company in the US., Took calls to help customers with any concerns they may have about their accounts, services., Basically in charge of complete HOAs Accounts., Been part of the Flex Training Department, recruiting and training new hires to provide the best service possible for this same campaign, as well as taking b2b e-mails from HOA Managers to get rid of any problem they may have directly asap., Been part of the IT dpt, helping agents with their tools, in order to keep the workflow stabilized with most agents connected as possible.
BoS
Electronics Senior Technician
Professional Technician
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M.A.E.E.
Wide usage of 2D and 3D CAD modeling software (SolidWorks)., Design, fabrication, assembly and maintenance of industrial packaging equipment and its mechanical parts., Dealing with clients and suppliers (nationals and internationals)., Automation systems and industrial automation maintenance., Automatic processes control and electronic control systems.
