Juan - Customer Service & Medical Interpreter with 5+ years of communication expertise

Bucaramanga, Santander Department, Colombiaen

Responded to diverse customer inquiries via chat and phone, ensuring effective communication and issue resolution.

Managed high-stress customer interactions professionally, maintaining service quality under pressure.

Publicado en CazVid

Resumen

Experienced in providing customer support via chat and phone, with a strong background in medical interpreting and communication skills.

Logros Clave

Facilitated clear communication between patients and healthcare providers in real-time medical interpreting environments.

Habilidades

Customer ServiceAdvanced

Handled customer interactions across chat and phone channels, resolving issues effectively.

Communication SkillsExpert

Demonstrated strong verbal and written communication in customer support and medical interpretation.

Problem-solvingIntermediate

Resolved customer disputes and technical issues to ensure satisfaction and service continuity.

Time ManagementIntermediate

Managed multiple concurrent customer requests efficiently within fast-paced environments.

Medical Interpretation

Experiencia

CUSTOMER SERVICE – CHAT

TELEPERFORMANCE

Jul 2021 - Mar 2024

Responded via chat to customer requests for products, services, and company information., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CUSTOMER SERVICE – PHONE

INTOUCH CX

Oct 2024 - Nov 2024

Collaborate with other teams to improve customer experience and meet service goals., Resolve issues and ensure customer satisfaction through effective problem-solving.

MEDICAL INTERPRETER VRI/OPI

ICC BPO

Nov 2024

Facilitate clear communication between patients and healthcare providers via video remote interpreting., Accurately interpret medical terminology, diagnoses, and treatment plans in real-time.