Juan - Data Analyst with 3+ years of expertise in healthcare analytics

Applied statistical methods to extract insights from healthcare datasets.

Handled data collection, cleaning, and storage for healthcare projects.

Focused on analyzing healthcare data to support clinical and administrative decisions.

Designed complex spreadsheets and dashboards to visualize data insights.

Customer service consultant for a sports betting website, main responsibilities included handling incoming calls and chat queries from customers., Handling customer inquiries about promotions and bonus eligibility requirements, ensuring they comply with terms and conditions., Assisting customers in reviewing their bets, confirming their placement and clarifying results.

Customer service focused on the customer experience and with an approach related to the world of cryptocurrencies., Administrative assistance in cases related to account of American, Canadian and Australian casino high qualified clients., Financial reports, processing of deposits and withdrawals making sure that AML policies are respected, updating account information using KYC method, among others.

Leadership and team management focused on driving productivity and ensuring high performance of agents under supervision., Ongoing monitoring and follow-up to verify compliance with KPIs required by management., Development and implementation of improvement strategies to optimize results across key performance metrics, applying corrective and preventive actions when needed., Execution of administrative tasks, including the preparation of daily, weekly, and monthly reports related to productivity, payroll, and agents’ behavioral performance.