Experienced professional with proven skills in team management, client relationship development, and sales across technology and finance sectors.
Directed and managed teams across various roles, improving operational efficiency and performance.
Built and maintained strong client and partner relationships to identify opportunities and ensure satisfaction.
Engaged prospects and negotiated deals, adding value and increasing sales pipeline efficiency.
Prepared detailed reports on team performance, KPIs, and operational metrics to inform decision-making.
Digital Forensics Cop
Managed a team of 15 -18 Case Managers, overseeing client interactions and ensuring the delivery of high-quality services., Enhanced team productivity through targeted strategies, consistently surpassing performance targets., Prepared and submitted detailed daily and monthly reports to track team performance , KPI’s and operational efficiency.
Accenture
Managed a team of 5 -10 Renewal Specialists responsible for client outreach and software renewal appointments., Fostered strong client and partner relationships, identifying opportunities for upselling and cross -selling., Oversaw renewal processes from initiation to closure.
NomadUX
Contacted prospective home sellers to present optimal property solutions., Conducted negotiations, adding value to the sales pipeline and increasing business close ratios.
Tech Data
Promoted Lenovo products to partners and supported their PC, server, and storage projects., Assisted with deal closure and negotiated prices with Lenovo distributors.
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Proficient with Windows OS, MS Office Suite, Salesforce, and Dynamics for various operational tasks.
Industrial Fire and Rescue
Analyzed government bids and built relationships with international companies to secure exclusivity and competitive pricing.
Kaplan University
Informed prospective students about degree benefits and online study flexibility, enrolling an average of five students monthly., Promoted to the international team, which managed non -financial aid students.
Ameriquest Mortgage
Developed customized mortgage loan programs, complying with all state and federal regulations.
MBNA America Bank
Managed a team of 12 -15 specialists handling activation calls for promotional offers., Created training programs that improved team productivity, exceeding performance goals.
Applied Card Systems
Negotiated delinquent accounts, consistently exceeding company performance thresholds.
