Dedicated professional with over 5 years providing technical support, customer service, and remote assistance in tech and telecom industries. Proven ability to troubleshoot, manage client relationships, and coordinate support processes. Committed to delivering effective solutions and enhancing user...
Provided technical assistance and troubleshooting for hardware, software, and systems across various roles.
Handled customer inquiries, complaints, and sales, ensuring service quality across multiple companies.
Supported clients remotely via phone and email, managing support tickets and software activation.
Coordinated and managed work teams in construction environments and support roles.
Vontier, Invenco(Gilbarco Veeder Root)
assisting with technical issues, support on passport system, activating different tools and software via remote.
Porch, PMG HireAhelper
followed up on active work orders, providing information, updating closing, taking payments for work orders.
VDT Monterrey NL
provide scanned reports on vehicles after collisions or health scans.
Teletrac Navman Monterrey, N.
Aiding users, owners and administrators from GPS products, service, maintenance, sales and guidance from products.
English intensive course
High School
Descubre otros profesionales con experiencia similar
Created and processed orders for equipment and replacements in technical support settings.
Atos Global Delivery Center México, San Nicolás de los Garza, N. L.
Tech support for users from a global food chain restaurant, aiding from simple guidance on how to operate the hardware and software, troubleshooting issues to provide fast resolution, creating orders for replacements and brand-new equipment.
Global Tele sourcing Monterrey, N. L.
Sutherland Monterrey, N. L.
Aid as customer services with matters regarding internet service such as technical Issues, billing, sales, upgrades and downgrades.
SITEL México San Pedro de la Garza
Resolution of cable service problems such as activation and product information, customer service and sales of packages and equipment.
Acs, Reynosa, Tamaulipas
Providing technical assistance via telephone and customer service with problems related to billing, service and management of cellular equipment and everything related to problems with accounts and sales.
