View Johandson's professional profile on CazVid.
Demonstrated experience with First Call Resolution (FCR).
Ibex – Lyft
Resolved escalated driver inquiries regarding app functionality, account security, and service-related issues., Managed high-priority safety cases, ensuring 100% adherence to legal protocols and company compliance., Authored precise, detailed reports for complex cases using internal CRM tools and databases., Provided professional, empathetic support in high-pressure situations, maintaining top-tier performance metrics.
High School Diploma
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