Dynamic professional with extensive experience in managing client relationships, implementing CRM strategies, leading teams, and driving operational improvements across sectors like B2B services and customer support. Proven ability to enhance client satisfaction, optimize processes, and lead...
Managed diverse client portfolios ensuring onboarding, retention, and satisfaction.
Leveraged Salesforce and Go high level to optimize lead generation and sales processes.
Provided training, coaching, and managed team performance to meet KPIs and operational goals.
Utilized data-driven analysis to recommend process improvements and operational efficiencies.
Superior Biz Solutions
Managed client portfolios, ensuring successful onboarding and long-term adoption of solutions., Drove client satisfaction through effective communication, relationship building, and results-focused account management., Implemented CRM strategies, leveraging Salesforce/Go high level to optimize lead...
Genpact
Spearheaded client onboarding processes, ensuring seamless transitions and customer satisfaction., Strengthened client relationships by acting as a trusted advisor and proactively addressing client concerns., Provided training and coaching to team members to enhance performance and meet client...
Telus international
Led business lines alongside the Account General Manager, working closely with clients for the launch of a new business line., Managed client accounts, overseeing onboarding, adoption, and retention processes for B2B clients., Conducted weekly presentations to stakeholders, delivering insights and...
Marketing
Bach. Science and words
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