Dedicated case manager and group therapist with skills in mental health, social services, and customer support. Bilingual in English and Spanish, adept at client engagement, documentation, and crisis intervention. Proven track record of supporting diverse populations and improving client outcomes.
Performed patient screening, therapy, and follow-up treatments in hospital and clinical settings.
Managed inmate paperwork, work authorization, and employment assistance, supporting rehabilitation efforts.
Addressed customer inquiries and resolved concerns effectively in the banking sector.
Fluent in Spanish and English, facilitating communication across diverse populations.
San Juan Capestrano Hospital, Bayamón Clinic
Provided individual brief therapy and group therapy to patients from different group ages (teens, adults, and elders)., Provided follow-up treatment to patients., Conducted patient screening to determine appropriate treatment., Fulfill needed documentation for patient’s record.
Volunteers of America, Casa Alborada
Provided follow-up to prison inmates regarding in a holistic manner., Worked with processing paperwork to authorize working, health appointments and weekend passes., Revised and assisted inmates with keeping up-to-date paperwork regarding when to allow them to work (i.e. personal documentation,...
Popular Bank:Popular Mortgage deShow Branch
Take customer calls and provide accurate, satisfactory answers to their queries and concerns related to the housing market., De-escalate situations involving dissatisfied customers by engaging in active listening, offering patient assistance and support., Direct calls to real estate brokers to...
B.A
MASTER
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Applied crisis intervention skills in social services and customer support environments.
