Jameka - Remote Operations Specialist with 5+ years in administrative and client service roles

Expert in maintaining data accuracy and integrity across multiple platforms and databases.

Proven ability to deliver concierge-level service, ensuring client satisfaction and loyalty.

Skilled in preparing and auditing financial reports to support decision-making.

Experienced in streamlining administrative workflows to improve efficiency and accuracy.

Function as a fractional administrator for multiple clients, managing financial reporting, data integrity, and document synthesis.. Streamline database accuracy by auditing source documents against system entries, identifying and resolving 100% of discrepancies.. Execute complex mail merges and high-level Word/Excel reporting to facilitate executive decision-making.

Manage end-to-end inbound reservation cycles, ensuring 100% data accuracy in client billing and secure payment processing.. Maintain a high-conversion rate by providing concierge-level service in a fast-paced, remote call environment.

Administered complex employee benefit plans using Employee Navigator and specialized HRIS tools.. Served as a primary point of contact for plan inquiries, ensuring compliance with corporate policies and high levels of client satisfaction.

Systematized the invoicing process for high-volume accounts, ensuring all purchase orders and sales orders were reconciled ahead of deadlines.. Utilized advanced Excel functions to track payment cycles and reduce aging accounts.