Líder en atención al cliente y operaciones legales con habilidades bilingües, experiencia en gestión de equipos, casos legales y hospitalidad, enfocado en mejorar la experiencia del cliente y optimizar procesos.
Amplia experiencia en liderar equipos y optimizar procesos para mejorar la experiencia del cliente.
Experiencia en manejo de casos legales, verificación de seguros y coordinación con profesionales del sector.
Capacidad para supervisar, capacitar y motivar equipos multidisciplinarios en entornos dinámicos.
Excelente dominio del inglés y español para atención, coordinación y gestión en diversos sectores.
DP Asesorias Colombia
Led Customer Care and Intake operations for a U.S. law firm.. Supervised and coached a team of 3 professionals.. Oversaw intake from consultation through case assignment.. Helped onboard approximately 60 new clients each month.. Verified liability and insurance coverage with adjusters.. Coordinated medical appointments and attorney handoffs.. Managed escalated client concerns and monitored KPIs.. Used Salesforce and Slack to drive communication and workflow.
The King of Comp Media SAS
Led Customer Care and Intake operations for a U.S. law firm.. Supervised and coached a team of 3 professionals.. Oversaw intake from consultation through case assignment.. Helped onboard approximately 60 new clients each month.. Verified liability and insurance coverage with adjusters.. Coordinated medical appointments and attorney handoffs.. Managed escalated client concerns and monitored KPIs.. Used Salesforce and Slack to drive communication and workflow.
Beverly Law
Oversaw intake from consultation through case assignment.. Verified liability and insurance coverage with adjusters.. Coordinated medical appointments and attorney handoffs.. Managed escalated client concerns and monitored KPIs.. Used Salesforce and Slack to drive communication and workflow.
High School
Bilingual Receptionist
Certified level B2
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