Ismael - Customer Service Representative at Accedo Technologies

Fátima, Carazo Department, NicaraguaRemotoen

Resolved customer issues efficiently, ensuring high satisfaction and fostering loyalty.

Managed billing, shipping, and warranty inquiries, reducing resolution time by 20%.

Publicado en CazVidAbierto a remoto

Resumen

Dedicated customer service specialist with experience in account management, issue resolution, and effective communication. Bilingual with a strong background in supporting customer needs and improving service efficiency.

Logros Clave

Reviewed and updated customer accounts, improving data accuracy and service quality.

Habilidades

Customer ServiceAdvanced

Skilled in addressing customer needs, resolving issues promptly, and ensuring positive experiences.

Communication SkillsAdvanced

Effective in conveying information clearly and professionally across diverse audiences.

Problem SolvingIntermediate

Capable of analyzing issues and providing practical solutions in a timely manner.

Microsoft Office SuiteAdvanced

Proficient in PowerPoint, Excel, and Word for creating reports, presentations, and documentation.

Idiomas

English(C1)Spanish(Native)

Experiencia

Customer Service Representative

Accedo Technologies

November 2023 - November 2024

Handled customers, SDS (Safe Delivery Successful), and driver issues., Reviewed customer accounts, provided updates and information about billing, shipping, warranties and other account items., De-escalated situations involving dissatisfied customers, offered patient assistance and support., Helped customers to locate the package or packages that they did not receive., Offered replacements to customers for refunds that they were requesting., Helped drivers to locate the address to deliver the package or packages to the customer.