Irvin - Customer Service Agent with 2 years in Call Center Industry

Monterrey City, Nuevo León, MexicoRemotoen

Gained experience working with major clients including Cox Communications, SiriusXM, Kemper Insurance, Hughes Net, and Xfinity Comcast.

Contributed to customer support operations in a call center environment over a two-year period.

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Resumen

Experienced in supporting high-profile campaigns for major telecommunications and service providers over two years.

Adapted to diverse client campaigns and maintained service standards across multiple brands.

Customer ServiceIntermediate

Provided support and assistance to customers via phone for various campaigns and brands.

Communication SkillsIntermediate

Effectively communicated technical information and troubleshooting steps to diverse clients.

Call Center OperationsIntermediate

Participated in daily call center workflows, including handling customer inquiries and issue resolution.

Client Campaign ManagementBeginner

Supported multiple client campaigns, learning campaign-specific procedures and protocols.

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