Hugo - International Relations Specialist at UDLAP

Skilled in managing international student support and stakeholder communication to enhance global engagement.

Experienced in managing logistics, validating deliveries, and ensuring operational efficiency.

Proven ability to generate prospects and manage client outreach through targeted campaigns.

Capable of resolving customer issues professionally, ensuring satisfaction and retention.

Provide guidance and support to international students during their admission process and integration into university life., Establish continuous communication with relevant stakeholders., Schedule informational sessions for interested students, ensuring proper dissemination of dates and details.

Initiated direct communication with restaurant managers to validate upcoming deliveries and seamlessly coordinated the dispatch process., Conducted rigorous daily accounting assessments, ensuring meticulous records of all completed deliveries and associated financial transactions., Facilitated the expansion of the company's culinary offerings by meticulously incorporating new restaurants and dishes into the portal, enhancing the variety available for client exploration.

Addressed customer complaints with a high level of professionalism, promptly resolving issues and ensuring customer satisfaction., Thoroughly and efficiently gather Shop information, access, and fulfill Shop needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking.

Spearheaded the generation of high-quality prospects through targeted cold email campaigns, strategically identifying and reaching out to potential clients., Orchestrated and managed scheduled calls with prospective clients, offering in-depth explanations of services and products, fostering relationships for sustainable business growth., Conducted proactive follow-ups with existing clients, ensuring ongoing satisfaction and identifying opportunities for service enhancements.

Set the conditions for drivers to meet the delivery promise and customer expectations., Manage delivery exceptions to ensure high quality service., Support company development and growth, create new processes, and refine operating procedures.

Diligently followed up with new contacts and leads within the Customer Relationship Management (CRM) system, ensuring comprehensive and timely engagement., Executed administrative follow-ups with the legal department, overseeing the meticulous progression of property sales from initiation to successful closure., Proactively communicated with sellers and contractors as required, fostering collaborative relationships and facilitating seamless transactions.

Create and maintain a network of restaurants from which to identify new potential customers., Ensure customer satisfaction through continuous communication relationship management, solve any problems after implementation.

Sending studies via e-mail (360 per day)., Phone follow-up of participants., Preparation and management of responses to customer problems tickets (60 per day)., Registration of new members, recruitment of panelists for product interviews.

Amazon customer service using telephone to resolve purchase and shipping concerns., Responsible for ensuring customer service experience and resolution of disputes with orders, for both Amazon credit cards and retail.

Generate proposals for continuous improvement., Analyze the feasibility of projects: cost, investment recovery time, annual savings calculation, personnel required for implementation., Development of layouts.

Record and control the income - expenses of various companies, as well as the profit and loss statements.

Prospecting and closing sales with travelers, ensuring the satisfying customer experience in Los Angeles, California.

Verification in municipalities of Puebla on the responsibilities of local governments (finance, education, lighting, paving).

Verification in municipalities of Puebla on the responsibilities of local governments (finance, education, lighting, paving).