Experienced in managing high volumes of customer inquiries, fostering client relationships, and consistently exceeding sales targets. Skilled in communication, negotiation, and time management to deliver excellent service and support business growth.
Handled a high volume of inquiries via phone, chat, and email, providing accurate information and timely resolutions.
Maintained and nurtured relationships through effective communication and issue resolution.
Engaged in inbound and outbound sales, leveraging consultative techniques to increase retention and sales.
Organized calendars, scheduled appointments, and prioritized tasks to manage multiple responsibilities efficiently.
TaskUs
Handled 100+ daily inquiries across phone, chat, and email, ensuring accurate information and timely resolutions.
Sutherland Global
Maintained and nurtured client relationships through consistent communication and timely resolution of issues., Organized calendars, scheduled appointments, and coordinated follow-ups to keep cases on track.
Alorica
Managed inbound and outbound sales, consistently achieving a 70%+ conversion rate and ranking as the #1 top seller on the team., Used consultative selling to increase customer retention and identify additional product opportunities.
Administrative Assistance Degree
High School Diploma
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