Henry - Tech Support & Deployment Specialist with 5+ years in IT services

San Pedro Sula, Cortés Department, Hondurasen

Provided Tier 1–2 technical support for hardware, software, and network issues at Promotex.

Assisted in the deployment, configuration, and testing of new systems and tools for users and clients.

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Resumen

Experienced in technical support, system deployment, and customer service in IT and travel industries.

Logros Clave

Handled customer inquiries and issue resolution in travel bookings, ensuring high satisfaction levels.

Habilidades

Technical SupportAdvanced

Provided troubleshooting, system support, and issue resolution for hardware and software.

Customer ServiceAdvanced

Managed customer inquiries, bookings, and satisfaction in travel and technical support contexts.

Software Installation & ConfigurationIntermediate

Installed, updated, and configured software, devices, and system tools for users.

Documentation & CommunicationIntermediate

Recorded issues, resolutions, deployment steps, and communicated effectively with users and team.

Travel Booking Platforms

Experiencia

Tech Support &amp; Deployment

Promotex

July 15, 2025 - November 26, 2025

Provide technical support (Tier 1–2) for hardware, software, and network issues., Troubleshoot and resolve system problems via phone, email, chat, or remote tools., Install, configure, and update software, devices, and system tools., Assist in deployments, rollouts, and equipment setup for new...

Costumer service representative

Allied Global

September 2023 - February 2025

Assisted customers in booking flights, hotels, and car rentals through the Travelpass platform., Handled customer inquiries and resolved travel-related issues via phone and email., Processed itinerary changes, cancellations, and refunds while ensuring customer satisfaction.