Dedicated logistics and customer service professional with over 5 years of experience in high-volume environments. Adept at optimizing workflows, resolving customer issues, and supporting team development. Combines operational expertise with technical skills in programming and data management.
Skilled in executing workflows in fast-paced environments to ensure efficiency and accuracy.
Experienced in resolving customer issues through sound judgment and cooperative techniques.
Supported onboarding and training of new team members to improve operational consistency.
Proficient in programming languages and data structures, including C++, Java, and Python.
FedEx
Executed standardized workflows in a high-throughput logistics environment, consistently meeting time and accuracy targets.. Maintained attention to detail under time constraints, ensuring compliance with process requirements.
Rite Aid
Resolved customer issues by identifying root causes and applying consistent resolution workflows.. Developed creative solutions to customer issues by applying sound judgment and cooperative techniques.
Banning Donuts
Onboarded and trained 3 team members, improving operational consistency and reducing errors.
Newbury Donuts
Supported daily operations across multiple departments.. Maintained organized and clean work areas.
Bachelor’s Degree
Associate’s Degree for Transfer (AS-T) & Multiple Sciences Associate’s Degree (AS)
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