Guste - Multi-Site Assistant Community Manager

Demonstrated experience with Administrative Support.

Demonstrated experience with Document Drafting and Review.

Demonstrated experience with Compliance and Record Management.

Demonstrated experience with Client Support.

Demonstrated experience with Deadline and Calendar Management.

Manage daily operations for four properties while maintaining compliance with company policies, regulatory requirements, and internal procedures. Draft, review, and distribute formal notices, lease documents, renewals, and written correspondence. Track delinquency matters, issue notices, monitor deadlines, and maintain accurate records. Prepare, review, and submit weekly and monthly reports, invoices, and financial documentation. Conduct quarterly audits to ensure accuracy, compliance, and proper documentation across multiple sites. Maintain organized electronic records and databases with strict attention to confidentiality. Coordinate with internal departments, vendors, and staff while managing multiple priorities. Participate in internal meetings and provide administrative and operational support to leadership. Utilize Knock CRM, RealPage/OneSite, and Allegion systems for recordkeeping and documentation

Served as primary point of contact for clients via phone, email, and in-person communication. Explained lease terms, policies, and procedures clearly and professionally. Documented client interactions and maintained accurate records in CRM systems. Resolved client concerns through research, problem-solving, and professional communication. Drafted written communications and managed scheduling and follow-ups. Organized and coordinated resident events, managing logistics, timelines, and vendor communication

Educated clients on company policies, procedures, and safety standards. Maintained accurate cash handling and transactional records. Ensured compliance with sanitation and operational protocols

Processed transactions, online orders, and customer documentation. Provided efficient service in a fast-paced, deadline-driven environment