Experienced customer service and scheduler specialist with strong organizational, technical, and communication skills, based in New York City.
Provided effective communication and issue resolution skills in a customer support environment
Addressed technical inquiries and troubleshot issues quickly in a tech support setting
Managed appointment scheduling and coordination with medical professionals and patients
Demonstrated strong organizational abilities, multitasking, and attention to detail to ensure smooth operations
Concentrix
Delivered exceptional customer service, addressing inquiries, and resolving technical issues promptly., Developed strong communication skills, both verbal and written, to effectively document cases and maintain clear lines of communication with customers throughout the support process.
Oclinicals
Collaborated with Medical Staff: Worked closely with physicians, nurses, and administrative staff to confirm schedules, reschedule appointments, and address any conflicts or cancellations., Scheduled and coordinated patient appointments.
System engineering
Formulation and evaluation of projects
Foundations of Project Management
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Applied problem-solving skills to resolve customer and scheduling conflicts efficiently
