Experienced call center professional with over 20 years in customer service, including bilingual operations in Spanish and English, and academic background in business and HR.
Extensively managed customer interactions, ensuring high satisfaction levels, in diverse industries.
Handled call center activities efficiently, including team coordination and communication in bilingual settings.
Communicates effectively in Spanish, English, and Portuguese, serving diverse client bases.
Experience in sales with over 15 years, focusing on customer needs and relationship building.
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Academic background in business, HR, and High Management to support leadership roles.
