Customer service representative and teacher with over 5 years of experience in delivering excellent support, designing engaging learning experiences, and solving technical problems in fast-paced environments.
Utilized effective communication techniques in customer support and teaching roles.
Resolved technical issues and adapted teaching methods to meet student needs.
Engaged with customers and students, demonstrating understanding and patience.
Created and revised lesson plans in alignment with educational standards.
American Call Center
Utilized excellent communication skills to provide top-notch customer service, selling credit cards., Resolving technical issues with routers, primarily through system reboots., Demonstrated strong problem-solving skills, adaptability, and a customer-centric approach in a fast-paced online call center environment., Handling inbound and outbound calls to assist customers with sales inquiries, product information, and technical support., Maintain accurate records of customer interactions, including call logs and detailed logs on issues and resolutions.
Liceo Los Andes
Design, implement, and revise engaging lesson plans that meet the needs of a diverse student population., Align instructional content with school standards and curriculum guidelines., Deliver dynamic and interactive lessons that cater to various learning styles and levels., Manage classroom behavior effectively, ensuring a safe and conducive learning environment.
La Moderna Highschool
Stay updated with the latest educational practices and methodologies.
Psychopedagogist
TEFL certificate
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Handled multiple customer support tasks and managed classroom activities effectively.
Interpretia
