Dedicated professional with extensive experience in customer service, dispatching, sales, and data collection across various industries. Proven ability to handle high-pressure situations and deliver excellent support.
Experienced in handling customer inquiries, resolving issues, and ensuring positive interactions.
Proficient in gathering and conveying information clearly across diverse roles and clients.
Skilled in managing multiple tasks efficiently, maintaining quick response times.
Capable of gathering precise data for surveys, insurance, and customer accounts.
U callz Call Center
Answer calls for locksmith services. Gather precise address and info. Forward info to nearest locksmith in area (under 2:00 calls)
CCSI
Assist customers with info of their account. Provide breakdown of payment history. Collect payments when account is 30 days past due
TaskUs
Take orders for holiday items. Upsell different merchandise depending on items being ordered
Confie
Take calls for insurance brokers. Gather info from customers (Name, Address, DL number, Veh ID number). Connect to broker for price quote. Follow up and intent to connect to different broker if there was not a sale
American Survey Company
Gather info for clients in different departments. Conduct surveys starting from avocados up to politics
Confie
Provide customer service for Beach Body. Retain customers. Provide info on coaches account and explain payouts
Primaria
While I was working as a dispatcher, I would have to first and foremost contact a locksmith that were in their area and would have to keep up with them since a locksmith was needed in very fast or as soon as possible. So I'd have to contact them and then follow up with them every certain amount of time to see if they were there, if they had already been there, if they had fixed the situation or if they had not shown up or what the case might have been.
While working for a dispatcher, I was working for a locksmith company, so it wasn't too much of deliveries or pickups on it, but like I said previously, I'm always willing to learn and willing to apply myself to the best.
Well, to be honest, I've only worked for dispatching, it was maybe about six months, which was like three to four years ago. So I don't have that much experience, but I'm always willing to learn and willing to apply myself to the best of my ability and to the best that you're asked for.
Gilbert, I'm 42 years old. I've been working call centers for about 10 years. I've done a little bit of everything, customer service. I've done soft sales, cold sales, cold calling, a little bit of all. I'm looking forward to hopefully having a chance to work with you guys. And I'm living out of Tijuana, Baja California, Mexico.
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