Senior analyst with over 8 years of experience in system automation, data analysis, and team management across multinational environments. Adept at leading process improvements and multilingual operations.
Expertise in analyzing complex datasets to inform decision-making and optimize operational processes.
Proven ability to lead diverse teams, fostering collaboration and achieving project goals efficiently.
Skilled in identifying inefficiencies and implementing solutions to enhance workflow and productivity.
Effective communicator in English, Portuguese, and Spanish, facilitating international collaboration.
HCL / XEROX
Led a team in transitioning from manual invoicing to an automated system, overseeing data analysis and troubleshooting system errors., Managed ticket resolution during migration, ensuring contract transitions were completed smoothly., Reporting directly to the U.S. team.
TELUS DIGITAL
Managed a trilingual team (English, Portuguese, Spanish) in content moderation, ensuring accuracy and quality., Led operations with a results-driven approach, developing action plans to enhance performance and maintain high standards.
BUSINESS ADMINISTRATION
Descubre otros profesionales con experiencia similar
