Francisco - Customer Service & Sales Professional with 8+ years in Telecom & Retail Sectors

Puerto Vallarta, Jalisco, Mexicoen

Consistently achieved high sales targets by effectively promoting merchandise on QVC live TV show.

Resolved complex technical issues for Verizon Wireless customers, improving customer satisfaction and retention.

Publicado en CazVid

Resumen

Dedicated professional with over 8 years of experience delivering top-tier customer support, technical troubleshooting, and sales growth in telecom and retail environments. Skilled in team leadership and problem resolution.

Logros Clave

Handled diverse insurance claims efficiently, ensuring prompt solutions for clients' incidents.
Led and coached customer service teams at Empereon Constar Latam, boosting team performance and service quality.

Habilidades

Customer ServiceExpert

Extensive experience in providing exceptional customer support across telecom, insurance, and retail sectors.

Sales & MerchandisingAdvanced

Proven ability to drive sales through product promotion, customer engagement, and strategic upselling.

Technical SupportAdvanced

Skilled in troubleshooting devices and connectivity issues, enhancing user experience and retention.

Team Leadership & CoachingIntermediate

Experience in supervising, coaching, and motivating teams to meet performance metrics.

Idiomas

Spanish

Experiencia

Sales Agent

Alorica

012024 - 04/2025

Selling Merchandise for QVC shop live tv show in the USA

Tech Support

TTEC Mexico

01/2023 - 10/2023

Verizon Wireless tech/sales agent providing customers by fixing theirs devices (smartphone, Tablet, Hotspot, Wireless Internet Router from any malfunctions, connectivity, or internal system. Upgrading their devices with our latest products and making a sale

Customer Service Agent

Sykes

03/2020 - 08/22

Allstate Agent (FNOL) First Notice of Loss taking calls of recent incidents (theft, burglary, collision, wreck, 911 call services, roadside assistance and insurance claims with providing solutions with adjusting if there was going to be a deductible or not and Get their insured item fixed in a repair shop

Team Lead/ Supervisor

Empereon Constar Latam

04/2018 - 01/2020

Frontier Communications DSL/Fiber Optic/Satellite Internet/Phone Line working in all the departments helping my colleagues meet metric and standards. Coaching my agents on how to better themselves and their performance at work. Taking escalation calls etc .......