Flores - Customer Service Agent with 3 years in online sportsbook support

Applied strong communication and problem-solving skills to ensure customer satisfaction.

Provided basic technical support for online betting platform issues.

Ensured adherence to company policies and regulatory standards during customer interactions.

Provided guidance on betting, gaming rules, and promotions to customers.

Providing exceptional support in the online sportsbook and the casino industry., Resolving customer inquiries and troubleshooting technical issues., Offering guidance on betting, gaming rules, promotions, and account management., Handling high-pressure situations and ensuring customer satisfaction., Maintaining compliance with company policies and regulatory standards.

Responding to and resolving customer contacts in a professional and timely manner., Recording information on contacts/complaints and maintaining accurate records., Resolving dissatisfaction during the first point of contact wherever possible., Providing accurate, valid and complete information using the right methods/tools.