Fairuz - Customer Service & Administrative Professional with 15+ years experience

Delivered exceptional customer interactions, ensuring client satisfaction and fostering positive relationships.

Managed schedules, reservations, and office operations efficiently, supporting organizational workflows.

Collected and analyzed data to produce accurate reports, enhancing research and decision-making processes.

Designed engaging lesson plans to improve communication, storytelling, and acting skills for students.

Coordinated client appointments and reservations, ensuring seamless scheduling and customer satisfaction.

Greet visitors and clients with a friendly demeanor, ensuring a warm welcome and prompt assistance.. Manage the switchboard efficiently, directing calls and messages to appropriate personnel.. Maintain an organized and tidy reception area, creating a professional and inviting environment.. Handle incoming and outgoing courier and mail deliveries effectively.. Provide administrative support to the Facilities Supervisor, including data entry, filing, and document management.. Schedule and manage appointments, ensuring accuracy and efficiency in the booking system.. Assist with internal housekeeping duties, maintaining a clean and orderly office space.. Respond to inquiries and provide information to clients and visitors in a professional and helpful manner.. Collaborate with team members to ensure seamless communication and efficient workflow.. Contribute to special projects and tasks as required, demonstrating flexibility and adaptability.. Uphold company policies and protocols, ensuring security and confidentiality of sensitive information.

Coordinate and schedule research activities, including participant interviews, data collection, and lab work.. Maintain accurate and organized reporting systems to ensure the integrity of research data.. Conduct interviews and surveys with participants, adhering to ethical guidelines and research protocols.. Assist in the preparation of research materials, such as questionnaires, surveys, and experimental setups.. Analyze collected data using statistical software and present findings in clear and comprehensible formats.. Collaborate with research teams to contribute insights, share observations, and suggest potential areas of exploration.. Generate detailed and well-structured reports, summaries, and presentations of research findings.. Utilize real-time platform programs to manage and track research progress and data integrity.. Stay current with relevant literature and research trends in the field to provide valuable input.. Participate in research meetings, discussions, and workshops to contribute ideas and learn from peers.. Maintain compliance with research ethics and protocols throughout all stages of projects.

Plan and deliver dynamic and interactive speech and drama lessons to primary school students.. Develop and implement curriculum content that enhances communication, storytelling, and acting skills.. Foster a positive and inclusive classroom atmosphere that encourages creativity and self-confidence.. Teach students how to effectively use their voices, body language, and emotions in performances.. Guide students in preparing and rehearsing for various speech and drama events, such as plays, recitals, and competitions.. Provide individualized attention and feedback to students, identifying areas for improvement and growth.. Organize and manage class activities, workshops, and presentations to showcase student progress.. Assist with administrative tasks, including attendance records, scheduling, and communication with parents.. Collaborate with other educators and school staff to integrate speech and drama concepts across the curriculum.. Stay updated on industry trends and teaching techniques to enhance the quality of instruction.. Support students' development of teamwork, communication, and interpersonal skills through group projects and performances.

Coordinate and manage tour and trip reservations, ensuring accurate and up-to-date information.. Pre-book accommodations and campsites based on customer preferences and availability.. Prepare passenger lists, vouchers, and other essential documents for upcoming trips.. Maintain well-organized reservations folders, utilizing digital tools and systems for easy access.. Collaborate with customers and team members to address inquiries, resolve issues, and provide relevant information.. Update and maintain reservation databases with current and accurate booking details.. Assist in general office administrative tasks, including data entry, filing, and correspondence.. Monitor and communicate provisional and final participant numbers for tours and trips.. Collaborate with internal departments to ensure seamless communication and logistical coordination.. Provide exceptional customer service by promptly responding to queries and ensuring a positive experience.. Contribute to the preparation of travel itineraries and logistical plans for upcoming trips.

Coordinated client scheduling for researchers.. Ensured accurate reporting systems and conducted interviews.. Wrote reports and utilized real-time platform programs.

Established client contacts, analyzed business opportunities, and managed CRM records.. Contributed to team efforts, managed switchboard, and project performance.. Handled sales performance updates and assisted with magazine distribution and administrative tasks.

Managed manager's schedule, welcomed guests, and completed projects.. Assisted with Table Mountain Café upgrade and managed the 'Class in the Clouds' school program.. Prepared reports and ensured equipment operation.

Welcomed and directed visitors, maintained security systems.. Handled records and accounts recovery.

Receptionist duties, attorney support, and client relations.. Managed attorney's calendar and maintained office supplies.

Maintained accounting records and reconciled bank statements.