Esteban - Data Analyst with 5 years of experience in financial services

Applied statistical methods to interpret complex datasets, supporting strategic decision-making.

Designed and optimized queries for extracting and managing data in relational databases.

Created advanced spreadsheets and macros to automate reports and streamline workflows.

Utilized Tableau and Power BI for developing interactive dashboards and visual analytics.

Response to customer's inquiries, Provide proper information about purchased product, Identify the customer's issue and redirect the call if necessary

Gather customers inquiries and solve any type of questions related to room rates or to the hotel, Provide proper information about room rates, quotes and detailed information about the hotel rooms, Give the information related to the company plans for stays with discount and related to long-term stays, Provide information related to customers' bills, rates increase and quotes, Offering services that can be helpful according to customers' needs

Problem solving, Effective communication skills, Empathy and patience, Provide information related to customers' bills, rates increase and quotes, Offering services that can be helpful according to customers' needs

Effective communication and interpersonal skills, Problem solving, Customer service approach, Knowledge in relevant tools and software, Verbal and written communication skills, Provide information related to customers bill, rates increase and quotes, Check bill status, changes, promotions and discounts, Offer services that can be helpful according to customers needs