Experienced in handling customer support, sales, and educational interventions with a strong bilingual skill set. Proven ability to manage high-volume inquiries and develop personalized support programs.
Proficient in managing customer relationships to enhance satisfaction and loyalty.
Handled order processing and reservations during support roles to ensure accuracy.
Communicated effectively in both English and Spanish, supporting diverse clients.
Coordinated projects to streamline processes and improve service delivery.
Performed assessments and designed intervention programs for student development.
Teleperformance
Delivered customer-focused support for reservations and sales, handling a high volume of inbound calls and inquiries., Assisted guests with booking requests, account updates, and special accommodations while ensuring accuracy and compliance with company policies., Built strong customer...
El Espiritu Santo School
Provided comprehensive support to students, fostering their academic, emotional and social growth., Conducted periodic assessments to understand the individual needs of third grade students, identifying strengths and areas of improvement in learning and social and emotional development., Worked...
Bachelor in Business and International Relations
Teaching in English Language for the Third Cycle of Basic and Secondary Education
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