Experienced Operations Coordinator skilled in managing large teams, improving performance metrics, and developing training initiatives across client service industries.
Expertise in analyzing performance metrics, coordinating daily operations, and achieving financial goals.
Led diverse teams, including large representatives and supervisors, to meet performance and service standards.
Designed and delivered training programs to enhance staff skills in sales, customer service, and client management.
Analyzed operational data to identify improvements, optimize workflows, and support strategic decision-making.
Contact Point 360
Lead daily operations for 4 different accounts simultaneously, with a focus on surpassing performance targets., Lead and support a team of 70 representatives and 7 supervisors., Analyze metrics for improvement and collaborate with cross-functional teams to resolve issues., Responsible for...
Porch
Handled staffing requirements, schedules, and time-off requests., Produced productivity and performance reports while supervising a team of five RTAs.
AMS
Offered guidance on intricate cases, established streamlined hiring procedures, and sourced high-caliber talent to meet organizational objectives.
Global Telesourcing
Developed engaging training materials, managed three new client campaigns, delivered staff development training, and led workshops to improve sales techniques, objection handling, negotiation skills, and customer relationship management.
Organizational Psychology
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