Emmanuel - Customer Support & Operations Lead

Demonstrated experience with High-accuracy data entry.

Demonstrated experience with Data validation.

Demonstrated experience with Discrepancy identification and correction.

Demonstrated experience with File organization for easy retrieval.

Demonstrated experience with Records management.

Handle administrative tasks including accounting and financial recordkeeping, ensuring accurate, up-to-date records. Perform data entry and manage records using Microsoft Office Suite (Excel, Word) at an expert level. Coordinate day-to-day operations with riders and field staff, monitoring tasks and following up to ensure nothing is missed. Serve as primary point of contact for daily customer interactions, resolving issues and ensuring a consistent, positive experience

Managed business data systems and ensured accuracy of records across accounting, customer, and operational data. Maintained and improved inventory and customer database systems, keeping records organized and current over time. Produced marketing assets using Adobe Photoshop to support business operations

Delivered Level 1 & 2 technical support, resolving hardware and software issues for clients across Windows and Linux environments. Installed, configured, and maintained business applications and operating systems to ensure operational continuity. Administered user accounts and performed proactive system maintenance to minimize downtime

Analyzed network traffic using Wireshark and ran vulnerability scans with Nmap to support secure system operations. Monitored security events via Windows Event Viewer and configured Windows Defender Firewall to strengthen endpoint protection

Assisted customers with computer and internet access, providing hands-on technical support and guidance. Managed daily cafe operations including customer service, basic troubleshooting, and cash handling